• The role of the Tours Experience Hospitality Assistant Manager is to assist in managing efficient factory tour operations, while showcasing excellent customer service and living the Ben & Jerry's 3-part mission daily
• The Tours Assistant Manager will also support and participate in all other areas of the Hospitality business, including the scoop and gift operations, to provide a seamless overall experience for our guests at the Waterbury Factory
• The Tours Experience Hospitality Assistant Manager will report to the Tours Experience Hospitality Manager
• Assist in leading a team, ranging from 20 to 50 employees, with a strong emphasis on ensuring that the staff is equipped to service our fluctuating business needs
• Lead 30-minute Factory Tours for groups of up to 35 people
• Deliver articulate information and display confidence and comfort engaging guests in an engaging Factory Tour Experience
• Assist the Department Manager in the hiring, onboarding and orientation of staff
• Conduct staff training and aid in growing and developing team members
• Manage and train staff on parking lot operations and flow, including directing traffic of both cars and buses/RV's in our parking lots

Maintain effective operations and communications for the department, including customer service, facility & staff appearance, proper cash handling procedures, cleanliness, compliance with all safety and operating standards, and food service and general manufacturing protocols (GMP)

• Ensure that all opening and closing procedures are followed and executed

Support weekly financial reporting requirements established by the Department Manager, to include daily sales and deposit reports, purchasing, paid out, vault balance, and monthly transfer logs as well as end of month inventory count and financial month closing process

• Provide support in preparation for weekly payroll
• Assist the Department Manager with overseeing shop inventory, tour sales and inventory levels to ensure proper stock levels
• Track and report financial progress of trends and daily operations
• Accountable for maintaining the accuracy of daily cashing in and out of all registers and cashiers, sales to cash reconciliation, and daily sales summary reports for their shift
• Collaborate with the Department Manager and the Marketing Coordinator in the implementation of thetour-marketing plan with an emphasis on marketing the tour experience in the local community through innovative donations, and special event programs
• Manage the inventory ordering process which includes ordering, receiving, storage, and logging of all inventory items
• Ensure all invoices are checked and discrepancies brought to the Department Manager's attention
• Assist in the coordination and staffing of special events
• Participate in planning and development meetings with the General Manager, Department Managers, and attending other company meetings and activities to keep informed about the objectives of the Brand
• Work on special projects as assigned by the Retail Operations team
• These may include but are not limited to spreadsheet tracking, presentations at staff meetings and staff memos
• Participate in first aid and emergency response for Hospitality operations, with the ability to serve as the onsite manager for all emergency situations
• Actively support company safety goals by ensuring consistent safe work behaviors
• Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing and climbing stairs for long periods of time, including outside in the parking lots

Work hours include nights, weekends, and holidays

• 3+ years' experience supervising staff in a hospitality, retail or food service environment
• Highly professional, patient, energetic, team-oriented individual with a positive "can -do" attitude and a strong commitment to outstanding customer service
• Excellent communication, interpersonal and customer service skills
• Comfortable with public speaking, talking to large groups, and able to engage in a personable and professional manner
• Invested in growing and developing strong team members
• Experience in high volume, fast-paced retail environment
• Strong organization, follow-through, and time management skills
• Strong understanding of accounting and finances
• Efficient initiative and detailed focus
• Strong project management skills and problem-solving ability
• Experience in handling customer complaints and providing recovery
• Ability to handle stressful situations calmly and quickly
• Autonomous, proactive and responsive disposition to anticipate and fulfill customer needs

Valid driver's license

Flexibility, patience, and sense of humor, friendly, outgoing, and self-motivated team player

• Career without limits-42 markets, international opportunities, and fast-tracked growth
• Pay: The pay range for this position is $47,000 to $60,400

Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs

• Bonus: This position is bonus eligible
• Benefits: Unilever employees are eligible to participate in our benefits plan

Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents