About the team

Technical Account Managers work cross-functionally to support Company’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Company.

• What you’ll do
• Strategically support Company’s largest and most complex users.

• Provide a gold standard experience to your assigned accounts’ key stakeholders

Work with the wider Operations Team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development

• Foster long term user relationships that grow loyalty to Company and Company products
• Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Work closely with Account Management and other user facing teams as part of a larger effort to support users on Company
• Lead user facing meetings both in person and virtually
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions
• Who you are
• We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• 5+ years experience in enterprise level client-facing work
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to Company’s largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Adept client relationship management skills
• Ability to engage in business-level and technical conversations at multiple levels of the organization
• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Experience with tools like Postman, xCode, Python, Webhooks, and ETL
• Experience in the payments industry
• This role is required to be based hybrid from Company's Toronto office.