- Recruit, train, and lead a team of Customer Success Managers
- Help drive an engagement model focused on high growth accounts
- Develop both the long-term vision and strategy for the team and drive progress toward key metrics
- Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
- Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
- Effectively work cross-functionally across the organization to shape Company’s solutions to meet client needs
- Inspire, motivate, and enable individual development to promote career growth of direct reports
- Who you are
The ideal candidate for this role will be a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. They will have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
- 7-10 years of technology sales or account management experience with 3-5 years of people management experience
- Experience leading sales, account management and operations in an early stage, high-growth technology environment
- Ability to hire, train, and coach a high-performance Customer Success team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Demonstrated passion for Company’s mission
- Prior experience leading a scaled customer success team
- Prior experience at a growth stage Internet/software company
- Payments experience
Prior experience in customer success, enterprise account management, partnerships and/or business development
