• You will work on cutting-edge use cases including delivery intelligence, knowledge management, network test automation, infrastructure testing, intelligence on edge, and DevOps automation
• Contribute to the design and development of AI–ML based services collaborating with product management and engineering teams to deliver impactful, scalable AI solutions
• Analyze data, develop, validate, and deploy machine learning models that drive measurable improvements in operational efficiency and automation
• Build and fine-tune model architectures for natural language and perception-based tasks, applying best practices in model optimization and evaluation
• Work with techniques such as transformer architecture, distillation, and reinforcement learning to improve model performance, scalability, and reliability
• Support the training and fine-tuning of Large and Small Language Models (LLMs and SLMs) for domain- and task-specific applications
• Collaborate on the development and deployment of AI agents and applications, ensuring responsible, safe, and explainable AI behavior
• Stay current with emerging AI technologies and research to continuously improve solution quality and technical capability

Contribute to best practices in model development and deployment

• Join Cisco’s Customer Experience (CX) AI Incubation team to design and develop innovative AI-driven solutions that transform customer engagement and operational efficiency
• This role requires strong expertise in AI/ML, software development, and a passion for applying AI to real-world challenges

Experience with Large Language Models (LLMs), Natural Language Processing (NLP), and Generative AI techniques

• Bachelor's in Computer Science, Machine Learning, Mathematics, Statistics, or related field with 7+ years of engineering experience, or Master's in Computer Science in a related field with 5+ years of engineering experience
• Experience in Python, Java, C++, or similar languages, with experience in data analysis, model development, training, deployment, and evaluation using modern deep learning frameworks

Lead, innovate, and deliver in fast-paced environments; known for collaborative decision-making, problem-solving, and effective cross-functional execution

• The starting salary range posted for this position is $212,300.00 to $275,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits
• Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training
• The full salary range for certain locations is listed below
• For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance

• Please see the Cisco careers site to discover more benefits and perks
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time
• U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies
• Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan

For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation
• For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target
• Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid
• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements