About the team

The Global Partner Engineering and Operations (PE&O) team is part of Company’s Global Partnerships organization and is responsible for managing the technical and operational aspects of new and existing product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we focus on technical operational execution and optimization with financial ecosystem partners. We drive smooth technical onboarding and implementation with financial partners, we manage the ongoing engagement between Company and its partners, and we monitor and optimize stringent quality and performance targets. Our team also drives partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability.

• What you’ll do

We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) banks partnerships team at Company. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success.

• Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
• Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.

Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.

• Cross-Functional Collaboration: Work across multiple Company teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
• Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.
• Operational Efficiencies: Identify inefficiencies within Company’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them.
• Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Company’s technology and products effectively.
• Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization
• Who you are
• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.
• Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders.
• Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making.
• Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
• Willingness to travel as necessary to meet partner needs.
• Experience and demonstrated understanding of the Indian financial e-commerce, and payments ecosystems
• Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred..
• Basic to intermediate proficiency in SQL and XML is preferred.
• Experience working in a SaaS or cloud-based technology environment.
• Ability to thrive in an unstructured, fast-moving environment.