• Responding promptly to support inquiries on various topics, including billing, pre-sales, optimization, and implementation questions
• Triage support cases by directing users to existing resources, code examples, documentation, or escalating issues to specific technical or business team members as needed
• Monitoring feedback channels such as GitHub Issues and Discussions to stay on top of user inquiries
• Identifying areas where internal tools can be developed or acquired to enhance support efficiency

If you have testing experience, reproducing issues, creating test cases, and improving test coverage will be part of your role

• An experienced customer support professional with at least 3 years of experience providing support to technical clients
• A strong communicator fluent in English
• Skilled with Linux/Unix operating systems and the command line
• Familiar with using GitHub Issues and Discussions
• Bonus points if you have knowledge of popular JavaScript frameworks like React, Vue, and Svelte, along with experience in Node.js

A degree in Computer Science would be an advantage

• 100% remote work with no salary adjustments based on location
• An autonomous work environment where you can set your own pace while collaborating on projects
• Comprehensive Health, Vision, and Dental benefits, covering 100% of employee costs and 80% for dependents
• A Tech Allowance to support your office setup needs
• An Annual Education Allowance for professional development

Annual off-site gatherings to foster team collaboration