- Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
- Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
- Utilize data as a core tool for guiding people management strategies and optimizing team productivity
- Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
- Manage capacity and scheduling, dividing and assigning work between team members.
- Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.
- Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
- Setting clear goals and expectations for individual and team performance.
- Foster a culture of continuous improvement to refine team processes and procedures.
- Support recruitment and hiring initiatives.
- Coach and mentor individuals to meet career via structured career development conversations.
- Provide continuous performance feedback and facilitate periodic formal performance reviews.
- Drive and own initiatives that make the team a warm and welcoming place to work.
- Keep the team engaged and motivated towards their work.
- Who you are
- We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
- Been performing well in your current role for a minimum of 12 months**
- 9+ years experience and at least 1-2 + years experience leading operations teams
- SQL, Data Analysis and Payments Reconciliation Skills
- Strong Ownership mindset and ability to get the team unblocked with internal/external help
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
- Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
- Previous experience mentoring others and are able to constructively provide feedback to others.
- Ability to motivate the team and keep them engaged in an otherwise structured process
- Proven ability to be subject matter expert in the relevant line of business
- Previous experience in a team lead or people management role
Prior experience in Reconciliation and operations data analysis
