• Transaction Processing: Process incoming and outgoing financial transactions in line with company policies and regulatory requirements
• Daily Withdrawals: Ensure daily withdrawals are reviewed, validated, and processed promptly and accurately
• Deposits & Transfers: Apply and reconcile client deposits and internal transfers, verifying payment details as needed
• PSP Management: Monitor and coordinate with over 50 Payment Service Providers (PSPs) to ensure proper transaction flow and resolve any issues
• Bank & PSP Communication: Maintain daily contact with banks and PSPs for funding confirmations, settlements, and account monitoring
• Failed Transaction Resolution: Monitor and address failed or rejected transactions, escalate issues, and coordinate with relevant teams
• Suspicious Activity Investigation: Investigate and resolve suspicious cases or anomalies, escalating to compliance when necessary
• Client Support: Respond to client queries regarding funding issues, provide proof of payments, and assist with discrepancies
• Internal Coordination: Liaise with customer support, finance, and compliance teams to address and resolve funding-related queries
• System Monitoring: Track the performance of payment systems, identify irregularities, and report technical issues
• Customer Activity Monitoring: Observe and report on customer transaction activity to support risk and compliance assessments
• Continuous Learning: Stay updated with new payment methods
• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

An assessment to evaluate your technical skills

• Strong understanding of PSP operations, banking procedures, and various global payment methods
• High attention to detail, accuracy, and ability to work with large volumes of transactions
• Excellent communication skills (written and verbal), with a client-focused mindset
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
• Problem-solving and investigative skills for handling failed or suspicious transactions
• Proficiency in Microsoft Excel and familiarity with ERP or payment platforms
• Strong organizational skills and ability to prioritize multiple tasks efficiently
• Openness to learning and adapting to new processes and technologies
• Ability to work in the afternoon shift Monday-Friday 15:00 - 23:00

Ability to contribute to dynamic business at a growth phase

Proven experience (1+ years) in payments processing, finance operations, or transaction handling, preferably in industries such as fintech, online trading, iGaming, or eCommerce

• Welcoming, young and multicultural team with approachable leadership
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations

Fully remote work