• Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells
• Paid training is provide to ensure you excel in all technical areas
• The hours for this role are Tuesday - Saturday and 9:00 am to 5:30 pm
• Hours are subject to change based on customer demand
• Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products
• Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales
• Provide excellent customer service to ensure a positive in-store experience
• Input customer sales information into Dyson system to properly process orders
• Submit daily/weekly reports of products and customers serviced and other reporting as necessary
• Properly manage parts usage and inventory as required and directed
• Ensure all process activity is communicated and Dyson service levels are understood and exercised

Assist Customer Service Team in escalated repair instances

• Experience in a customer service and sales related position
• Experience using and learning about consumer electronics, especially Dyson products
• Aptitude for acquiring skills in technical repairs
• Collaborative with proven success in team environments
• Ability to prioritize and work in a fast-paced environment
• Great written, verbal and interpersonal communication skills
• Experience using Microsoft Office, including Word, Outlook, and Excel;
• Ability to lift and move up to 50 lbs
• High School Diploma or equivalent required

Must be at least 18 years of age

• At Dyson, how we reward you is linked to our high-performance culture
• But it’s about more than salary and bonus
• Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter
• Financial Benefits
• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Lifestyle Benefits
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts
• Health Benefits
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage

Company paid Short-Term and Long-Term Disability