Who we are

Company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role:

Company’s Customer Success Operations team builds the systems and processes that power the customer journey—from onboarding to renewal. As a Systems Analyst & Administrator – Customer Success, you’ll play a critical role in delivering scalable, reliable technology that helps our global Customer Success organization provide an exceptional customer experience.

This role is both hands-on and strategic. You’ll own Gainsight administration and collaborate across our broader post-sales tech stack—including Certinia (FinancialForce), Salesforce, Gong, and Matik—to design and maintain the systems that drive efficiency, insight, and growth. Beyond execution, you’ll apply critical thinking to ensure every build aligns to broader Customer Success objectives, balancing immediate delivery needs with long-term architecture and process scalability.

• You’ll thrive here if you love combining system expertise, structured delivery, and collaborative problem-solving to make the customer experience better every day.
• This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
• You should apply if:

You want to impact the industries that run our world. Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.

• You thrive when solving complex problems. You’re comfortable diving deep into data, systems, and processes to identify scalable, elegant solutions that improve how teams work.

You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Company, you keep stakeholders aligned through crisp updates, identify risks early, and translate technical concepts into plain language.

• You are energized by collaboration. You work closely with partners across Customer Success, Operations, Systems, and Data to prioritize, estimate, and deliver work that matters.
• You believe in building a solid foundation and continuous improvement. You see process and technical discipline as enablers of quality and trust.
• You want to be with the best: At Company, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
• In this role, you will:

Own and evolve the Customer Success technology ecosystem — with primary focus on Gainsight, and strong collaboration across Certinia, Salesforce, Gong, Matik, and automation platforms such as Zapier or Workato. Be hands-on with all aspects of these systems, including:

• Designing business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers. This includes: CTAs, Success Plans, Scorecards, Playbooks, Programs, and automated rules.
• Maintaining responsibility for integration builds and maintenance. Managing deployments of new technology or processes to production.
• Translate business needs into scalable technical solutions that align with Company’s Customer Success strategy and sprint delivery framework.
• Partner cross-functionally with CS Operations, GTM Systems, and Data teams to gather requirements, document use cases, and maintain reliable integrations and data flows.
• Apply Agile delivery practices — estimate and break down work into sprint-sized deliverables, track progress in JIRA, and participate actively in backlog grooming, sprint planning, and retrospectives.
• Proactively manage workload and communication — update stakeholders on timelines, risks, and trade-offs; raise blockers early; and maintain transparent documentation.
• Champion data quality and governance, partnering with Core Ops and Analytics to maintain data accuracy and ensure consistent reporting across systems.
• Contribute to continuous improvement of CS Ops processes, templates, and sprint execution by applying Company’s operating principles: Work with urgency, Keep a high bar, Be intellectually honest, and Solve problems together
• Minimum requirements for this role:
• 4+ years administering Gainsight or equivalent Customer Success platforms (Totango, ChurnZero, Salesforce Success Cloud).
• Proven experience supporting or optimizing Customer Success, Renewals, or Post-Sales operations in a SaaS environment.
• Demonstrated ability to analyze requests critically and guide stakeholders toward scalable, standards-aligned solutions.
• Experience working in Agile or sprint-based environments, using tools such as JIRA for workload management and delivery tracking.
• Strong communication skills — written and verbal — with ability to explain complex systems concepts clearly to non-technical stakeholders.
• Experience managing data integrations (e.g., Gainsight Salesforce or Databricks) and automation tools such as Workato or Zapier.
• Excellent organizational skills, attention to detail, and ability to balance tactical execution with longer-term system thinking.
• An ideal candidate also has:
• Experience with Certinia (FinancialForce) administration or similar PSA systems.
• Familiarity with Gong, Matik, or other post-sales tools.
• Experience working within a structured Customer Success Operations or Systems organization.
• Strong documentation habits using Confluence or similar tools.
• Demonstrated ability to balance short-term execution with long-term system scalability.
• A passion for improving processes and building systems that empower teams to focus on customer outcomes.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. $99,662.50 — $150,750 USD At Company, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Company is a place where people from all backgrounds can make an impact.

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@Company.com or click here if you require any reasonable accommodations throughout the recruiting process.

At Company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@Company.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here .