• Responding promptly to a wide range of support inquiries, from billing to technical implementation
• Monitoring various feedback channels, including GitHub Issues and Discussions
• Identifying opportunities to enhance internal tools for improved support efficiency
• This is a full-time weekend position covering shifts of 10 hours from Friday to Monday, adhering to NASA hours: 16:00-02:00 UTC

You will interact with founders, members of the growth or engineering teams, and possibly others from your immediate role

• You have over 3 years of experience in customer support, particularly providing technical assistance to developers
• You possess strong SQL skills (preferably PostgreSQL) and can handle complex queries; experience in database administration is advantageous
• You are an excellent communicator with fluency in English
• You are familiar with Linux/Unix environments and command-line usage

Bonus points for knowledge of popular JavaScript frameworks such as React, Vue, or Svelte, and experience with Node.js

• Work remotely from anywhere in the world—no location-based salary adjustments
• Equity ownership through ESOP
• The independence to manage your work pace within collaborative team projects
• Comprehensive health, vision, and dental coverage for you and your dependents
• A generous Tech Allowance to enhance your home office setup
• Annual Education Allowance to support your professional growth

Opportunities for annual off-site gatherings