• As a Customer Success Engineer, Audit, you will own adoption, value realization, and workflow excellence for Fieldguide customers running audit engagements
• This is a hands-on, product-native role designed for former audit practitioners and audit transformation experts
• You will work directly inside the Fieldguide platform alongside audit teams to help them execute audits more efficiently, consistently, and at higher quality
• This is not a traditional relationship management role
• Success in this position is measured by end-user adoption, workflow maturity, and measurable outcomes, not by meeting volume
• You will operate as a trusted audit practitioner and advisor, guiding customers toward best practices and helping modernize how audits are delivered
• You'll collaborate closely with Product, Engineering, Implementation, and Revenue teams to ensure customers realize real business impact while feeding practitioner-level insights back into the product
• Own adoption and success for a portfolio of Fieldguide audit customers, with accountability for usage, outcomes, and long-term retention
• Drive deep platform adoption across audit teams by actively working inside the product to configure workflows, templates, and engagement structures
• Translate audit standards, firm methodologies, and best practices into scalable, repeatable Fieldguide workflows
• Partner directly with audit teams to improve audit efficiency, consistency, and quality through better workflow design and execution
• Lead customer enablement, training, and change management to help teams move away from legacy processes
• Identify usage gaps, inefficiencies, and risk signals, and proactively recommend improvements
• Serve as a practitioner-advisor-comfortably pushing customers toward better practices when needed
• Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world audit feedback and influence roadmap priorities
• Support renewals and expansion by ensuring customers are realizing clear, provable value from the platform
• Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks

Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage

• 5-10+ years of experience in:
• Public accounting (audit, assurance, or advisory), or
• Audit methodology, audit innovation, or audit transformation roles
• Experience supporting complex, multi-team audit environments and methodology rollouts
• Highly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges
• Practitioner mindset, you advise, enable, and drive change rather than act as a support or relationship-only resource
• Confident in leading training, enablement, and change management efforts with audit teams
• Collaborative, outcomes-oriented, and comfortable operating in an evolving startup environment
• Clear communicator who can engage credibly with audit practitioners, managers, and firm leadership
• You have relevant industry experience as a practitioner at an audit/advisory firm
• Fast - Launch fast with excellence, iterate to perfection

Lovable - Deliver happiness & 11 star experiences

Deep understanding of the audit lifecycle, including planning, evidence collection, review, and engagement management

• Win-win - Create mutual value & earn trust for life
• Inclusive - Scale the best ideas with inclusive teams
• Competitive compensation packages with meaningful ownership
• Flexible PTO
• 401k
• Wellness benefits, including a bundle of free therapy sessions
• Technology & Work from Home reimbursement

Flexible work schedules