About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Company.

• We’re looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day.
• To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Providing customers with a seamless experience to ensure confidence in using our features
• Delivering customer support through in-app live chat, phone, and email
• Representing Company by ensuring professional and consistent communication with customers
• Collaborating with international teams to resolve customer issues

What you'll need

• Fluency in English (minimum B2 level)
• A bachelor’s degree or equivalent
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable manner
• Experience providing omnichannel support across chat, phone, and email
• Exceptional writing, analytical, and IT skills
• Impeccable attention to detail
• Empathy and a genuine interest in supporting customers
• To be self-motivated and an adaptable team player
• An independent, problem-solving attitude
• To be able to work from the Mexico City office

Building a global financial super app isn’t enough. Our Companyers are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Company channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Company emails, with an @Company.com domain.
• We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Company. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Company may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Company's Candidate Privacy Notice