• The Senior Manager of Expansion Operations will be responsible for leading the company’s global expansion initiatives and overseeing ongoing operational performance in countries supported through external international payroll partners (ICPs)
• This role will collaborate closely with cross-functional stakeholders and third-party providers to streamline processes, ensure compliance with local regulatory requirements, and enhance operational efficiency as the organization continues to scale
• Lead operational projects supporting Company’s expansion into new countries and regions
• Develop and implement processes to ensure smooth entry into new markets, focusing on compliance, legal, and payroll operations
• Collaborate with Product, Legal, HR, Finance, and other teams to ensure operational readiness for new market launches
• Oversee the onboarding of new global entities, including tax, legal, and compliance requirements
• Identify bottlenecks and inefficiencies in operational workflows and implement solutions to streamline processes
• Manage cross-functional teams to ensure timely and successful launches in new regions
• Develop and maintain operational documentation, including workflows, SOPs, and launch checklists
• Monitor and report on the performance of new market operations, providing insights to leadership on areas for improvement
• Ensure that all expansion initiatives are compliant with local laws and regulations
• Provide leadership and mentorship to junior team members, helping them develop their skills and contribute to expansion projects
• Provide leadership and oversight to the team responsible for managing relationships with external international payroll partners (ICPs), ensuring adherence to SLAs, performance KPIs, and compliance standards
• Serve as the executive escalation point for partner-supported countries, supporting issue resolution and driving continuous operational improvement across regions
• Guide the evaluation, selection, and onboarding of new ICPs where required, overseeing due diligence, contracting inputs, and operational readiness in collaboration with cross-functional stakeholders

Establish and enhance governance frameworks, performance reviews, and communication cadences with external partners to ensure consistent service delivery, accountability, and risk mitigation

• 7+ years of experience in operations, expansion, or project management, with a focus on global growth
• 3+ years of experience managing or leading a team
• Strong understanding of global expansion processes, including legal, tax, and payroll operations
• Proven ability to lead cross-functional teams to execute complex projects across multiple countries
• Exceptional project management and governance skills with a track record of leading multi-country initiatives, delivering on-time and on-budget results
• Experience working in fast-paced, high-growth environments
• Excellent communication and collaboration skills, with the ability to influence stakeholders at all levels
• Strong analytical and problem-solving skills

Ability to work independently and manage competing priorities

The position requires strategic planning, disciplined execution, strong partner governance, and the ability to manage complex, multi-regional projects while maintaining high standards of service delivery and operational integrity

• Our workforce deserves fair and competitive pay that meets them where they are
• With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country

The flexibility of remote work, including optional WeWork access