• In this role, you will enhance the overall customer experience by ensuring every interaction and communication reflects Company's values and meets customer needs
• This role supports brand growth through fostering a best-in-class customer experience approach
• Coordinate the development and execution of marketing communications plans that deliver clear messaging to customers
• Deliver a consistent and positive experience by coordinating with the marketing communications team to ensure timely customer insights to craft targeted messaging
• Develop and execute integrated marketing plans with Marketing Communication Leads to drive Crop Protection commercial objectives
• Design comprehensive strategies for key products and initiatives while working with marketing communications leads, field sales teams, agency partners, and key stakeholders
• Support new brands across regional markets while enhancing customer experience and brand engagement
• Coordinate internal and external customer tours through standardized processes, working across teams to optimize schedules, maintain facility readiness, and ensure safety compliance
• Deliver professional tour experiences while continuously improving logistics to maximize efficiency and customer satisfaction
• Manage vendor relationships and coordinate with advertising agencies to align creative assets, materials, and messaging with marketing goals
• Maintain stakeholder communications while overseeing timelines and budgets
• Monitor deliverable quality to ensure brand compliance and superior customer experience
• Develop engaging customer tour content aligned with brand standards by collaborating with cross-functional teams to gather insights and validate accuracy
• Partner with design vendors to execute creative elements while maintaining quality and budgets
• Continuously innovate tour experiences to maximize engagement and brand impact
• Lead project teams in designing and delivering customer experience tours, overseeing planning, resources, execution, and quality control under supervision
• Facilitate cross-functional collaboration while maintaining timelines, budgets, and performance standards to ensure engaging, brand-aligned experiences
• Optimize Marketing Communications and Customer Experience operations through standardized workflows and best practices, while coordinating projects, budgets, and timelines
• Monitor performance metrics and implement technology solutions to enhance collaboration and efficiency
• Streamline resource utilization to support strategic communication goals

Experience in Journey Mapping, Service Blueprinting, and Customer experience strategy development

• A minimum of 3 years of previous experience in Sales and Marketing or Marketing Communications
• Up to 10% of domestic travel may be required

All applicants must be able to work in the United States without sponsorship from Company to align Customer Experience and Marketing goals

• Experience in content creation, storytelling, and brand messaging
• Strong organizational skills in managing multiple campaigns, budgets, vendors, and Customer Experience initiatives

Understanding of legal, regulatory, and privacy requirements in Marketing and Customer Experience

• A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members
• Offers flexible work options to support your work and personal needs
• Full Benefit Package (Medical, Dental & Vision) that starts your first day
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution

Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits