- This role combines deep technical expertise with consultative skills to design scalable, secure, and high-performing systems across virtualization, storage, backup, server, and application platforms
- The ideal candidate is both a hands-on engineer and a trusted client advisor, capable of solving advanced infrastructure challenges and guiding clients through IT modernization, business continuity, and digital transformation initiatives
- Manages virtual infrastructure across VMware, Hyper-V, and Scale Computing hyperconverged systems
- Designs and supports scalable hosting environments to meet uptime, performance, and security objectives
- Leads virtualization migrations, upgrades, and performance optimization projects
- Architects and maintains Windows Server and Linux (Red Hat, CentOS, Ubuntu, CloudOS) environments
- Configures and manages Active Directory, ADSync, Group Policy, and File Servers (mapped drives)
- Manages Remote Desktop Services/Terminal Services, Citrix, and TruGrid for remote access solutions
- Deploys and manages cPanel/WHM environments for client and internal hosting needs
- Configures, monitors, and supports NAS (Network Attached Storage) systems for high-availability data storage and access
- Administers web server environments including SSL certificate installation, renewal, and automation
- Manages API, batch, and development certificates in coordination with application and DevOps teams
- Supports and administers MS SQL, MySQL, and Progress databases for application and business continuity needs
- Ensures database backup, performance tuning, and security best practices
- Implements and monitors data protection using Acronis, Backup Radar, Datto Endpoint Backup, and other server/desktop backup systems
- Manages Disaster Recovery planning and testing initiatives
- Develops Business Continuity strategies and ensure clients are prepared for outage and recovery scenarios
- Provides infrastructure support and integration expertise for business-critical line of business systems such as: Great Plains, QuickBooks, Epicor, ACI,, CAD/Design, client-specific CRMs
- Partners with clients to align technology solutions with operational goals and compliance needs
- Serves as a trusted advisor to clients, offering strategic guidance on infrastructure modernization, system integration, and IT risk mitigation
- Documents solutions, prepare infrastructure roadmaps, and aligns with client budgets and goals
- 20% Travel to client sites (New Berlin)
- Performs other duties as assigned
- Product Ownership and System Maintenance
Primary owner and responsible party for the assigned toolsets/platforms/vendors and their outcomes, specifically: Windows Server, RHEL, Citrix, Scale Computing, cPanel, Certificate Management, SQL/Database systems, NAS/Storage, Backup Radar, Acronis, and Datto Backup
- Expected to make system adjustments, recommendations, and improvements
- Create recurring maintenance procedure and effectively execute
- Expected to be knowledgeable on related topics/systems to complete projects, onboardings, support escalations
- Ability to estimate subject area labor, software, licensing, and hardware costs
- Full-Time Role – Regular business hours with flexibility as required by project or incident response needs
- On-Call Rotation – Participate in Tier 1 NOC and Tier 2 SOC escalation rotation every 2–3 months for a 2-week period
- Tier 3 On-Call – Always available 24x7 for your designated area of responsibility
- If Tier 2 (Tech Management) cannot resolve an issue, you are expected to respond to Tier 3 on-call inquiries within 2–4 hours
Work from Home with 20-40% average travel to local area client sites per week
