The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Company is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. As an Account Manager, you will own the first year of the customer relationship, guiding new Company customers from initial purchase to becoming growth-ready accounts. You’ll focus on rapid activation, value-driven engagement, and early expansion readiness, ensuring customers realise meaningful outcomes from Company in their first 90 days and beyond. Partnering closely with Account Executives, Customer Success Engineers, Professional Services, and other field teams, you will lead the strategy and execution of first-year engagement plans that drive adoption, utilisation, and expansion pipeline. Reporting into the Renewal Management organisation, you will proactively manage the first 12 months of the customer lifecycle with clear success plans, regular value touch points, and a strong focus on commercial outcomes. In your first year, you’ll help refine and execute the 90×90 success framework, improve forecasting and early risk detection, and create seamless handoffs that set customers up for long-term growth with Company. This is a key opportunity to directly influence net revenue retention by turning new customers into loyal, expanding Company advocates.
Ability to work autonomously and asynchronously in a fully remote, metrics-driven environment, staying organized across multiple accounts and aligning to Company’s processes, tools, and values.
The Account Management team at Company is dedicated to guiding new customers through their critical first year, helping them quickly realize value and setting them up for long-term growth. We build and manage strategic relationships with first-order customers to understand their goals, drive adoption, and position accounts for expansion and renewal. Composed of experienced account management, customer success, and revenue-focused professionals distributed across multiple regions, our team operates asynchronously to support customers across markets and time zones. We focus on delivering predictable activation, creating expansion-ready pipelines, and collaborating closely with sales and field teams to reduce churn risk and improve net revenue retention.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: Company hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Company is proud to be an equal opportunity workplace and is an affirmative action employer. Company’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. Company will not tolerate discrimination or harassment based on any of these characteristics. See also Company’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
