Company is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, weβre an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.
- With 360+ teammates across international offices in Austin, Barcelona, Yerevan, SΓ£o Paulo, and Amsterdam, Company helps businesses worldwide improve ROI and grow faster.
- WHO WEβRE LOOKING FOR π
- Weβre looking for a Compliance Partner to own and lead employee relations and compliance matters at Company.
This is a senior, hands-on individual contributor role. You will be responsible for managing complex compliance cases, leading involuntary terminations, and proactively reducing people-related legal risks across the company. Youβll work closely with People Partners, HRA, Total Rewards, and report to the PeopleOps Lead.
You bring a strong legal mindset to people matters, with a focus on defensible decision-making, consistency, and risk mitigation. Serve as the primary owner of people-related legal risk, ensuring decisions are compliant, well-documented, and defensible if challenged.
- WHAT YOUβLL DO π
- Compliance & Employee Relations
- Own and manage all compliance cases, including harassment, discrimination, retaliation, employee complaints, and misconduct.
- Lead and conduct investigations together with People Partners, ensuring fairness, consistency, and legal soundness.
- Define investigation plans, participate in interviews, document outcomes, and recommend actions.
- Act as a trusted advisor on complex employee relations situations.
- Evaluate termination risk exposure and determine when escalation to Legal or external counsel is required.
- Involuntary Terminations & Legal Risk Management
- Lead all involuntary terminations to minimize legal and reputational risks.
- Assess and determine appropriate approaches (performance vs misconduct, PIP vs immediate termination).
- Ensure proper documentation, timelines, approvals, and consistency across cases.
- Partner with HRA on local employment law requirements and execution.
- Collaborate with Total Rewards on severance, compensation, and benefits-related aspects.
- Participate in complex termination conversations when needed.
- Conduct post-termination risk assessments and recommend mitigation actions.
- Policies & Preventive Frameworks
- Own, develop, and continuously improve key people policies (Code of Conduct, Anti-Harassment, Disciplinary, Termination, Complaints).
- Ensure policies are up to date, compliant with local laws, and aligned with company values.
- Translate policies into practical playbooks and decision frameworks for managers and People Partners.
- Regularly review policies to identify gaps and emerging risks.
- Proactive Risk Prevention
- Identify early signals and trends that may lead to compliance risks.
- Analyze data from engagement surveys, exit interviews, and recurring complaints.
- Build compliance risk overviews and share insights with People Leadership.
- Partner with PeopleOps and People Analytics to support data-informed decisions.
- Enablement & Education
- Enable People Partners with clear guidance on compliance handling and escalation.
- Train managers on compliant performance management, documentation, and difficult conversations.
- Run office hours and consultations to address risks before they escalate into cases.
- International & Legal Coordination
- Navigate employment law across multiple regions, quickly adapting to new locations as we expand.
- Partner with HRA and external legal counsel when needed to ensure local compliance.
- Help define global compliance principles with appropriate local adaptations.
- WHAT YOUβLL BRING π₯
- Experience partnering closely with Legal teams or acting as a legal liaison on people matters.
- Strong ability to assess legal exposure and articulate risk trade-offs to business leaders.
- Proven experience handling employee relations and compliance cases in an international environment.
- Strong practical understanding of employment law, with the ability to quickly adapt to new jurisdictions.
- Hands-on experience leading investigations and involuntary terminations.
- Ability to balance legal risk, fairness, and business needs.
- High level of discretion, judgment, and integrity.
- Strong communication skills and confidence working with senior leaders and managers.
- Comfortable working independently and owning complex topics end-to-end.
- Experience partnering with HR, People Partners, Legal, and leadership teams.
- Fluent English; additional languages are a plus.
- WHAT WE OFFER π€
- Hereβs how we care about your growth, well-being, and comfort:
- Competitive salary aligned with market benchmarks and your experience.
- Professional development budget for learning, training, or certifications.
- Flexible benefits plan tailored to your needs.
- Private health insurance reimbursement for you and your family.
- Free meals and snacks in the office.
