At Company, you have an unprecedented opportunity to put the global economy within everyone’s reach. Company is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
We work with founders, C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Company. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers Product, and Engineering teams to develop and execute on the account strategy for Company in market.
Your mission is to uncover the deepest levels of customer pain and desired outcomes, going beyond surface-level requirements. By truly understanding their strategic business objectives, you will architect and tailor Company's solutions as the definitive answer to their most pressing challenges. You will be instrumental in mapping the customer's transformation journey, crafting future-state roadmaps and solution architectures that inherently factor in complex third-party integrations.
Execute meticulous technical discovery, conducting in-depth business analysis and background research on customer operations, industry dynamics, and competitive landscapes to build a foundational understanding that informs every proposed solution. This goes beyond fact-finding; it's about understanding their "why."
Lead strategic engagements, guiding users through a structured discovery process to align with their core business priorities. You will design compelling, technically sound solutions and master the "technical win" by evangelizing these proposals through executive briefings, comprehensive readouts, tailored presentations, and impactful solution demonstrations that resonate with the customer's specific challenges and desired future state.
Identify and articulate expansion opportunities, strategically extending Company’s footprint within existing accounts into new global markets and business units. This involves introducing new capabilities and local payment methods, always with a clear focus on the technical feasibility and the value delivered at each touchpoint.
Act as the "Voice of the Customer" within Company's product and engineering teams, meticulously capturing insights, emerging trends, and new opportunities from the field. You will champion these requirements, ensuring they are accurately prioritized and inform future product development.
Serve as the critical technical counterpoint to the sales executive, providing invaluable technical insight and designing robust solutions for both prospective and existing platform users. You will be the expert guide on Company's technical merits and strategic benefits for both platforms and their end-user base.
Craft and deliver compelling technical demonstrations that don't just show features, but powerfully showcase how Company's platform solves specific business problems, highlighting the unique value proposition, key differentiators, and potential for customization. Crucially, you will illustrate how these benefits cascade directly to the customer's own user base, driving their success.
Experience at a growth stage internet/software company
