Drives business value by owning the vision, strategy, and delivery of Salesforce Sales Cloud and Service Cloud solutions, leveraging cutting-edge technologies such as Einstein AI, Agentforce, Data Cloud, Salesforce CRM Analytics, and advanced automation capabilities
- Collaborates with Business and Technology stakeholders to define and prioritize features that streamline sales processes, enhance customer engagement, and enable data-driven decision-making
- Leads and mentors an agile product team, fostering innovation and continuous improvement
- Provides hands-on guidance to ensure delivery of scalable, secure, and high-performing Salesforce solutions aligned with organizational goals
- Engages directly with end-users and stakeholders to validate requirements, optimize user experience, and deliver impactful enhancements that maximize ROI
- Owns the development and delivery of a software product in line with business needs
- Owns and drives key business relationships for the product
- Researches and analyzes industry trends and benchmarking information as they apply to product
- Creates & maintains an executable backlog of product requirements
- Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs
- Assists with the distillation of product backlog requirements into user stories
- Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery
- Weighs business risks, issues, & impediments being experienced by the product team & actively assists with issue resolution
- Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team
- Supports product team members as they engage with stakeholders, build a backlog, and deliver work
- Maintains an analytical perspective during a crisis and supports crisis resolution
- Holds self and others accountable for measurable high-quality, timely, and cost-effective results
- Owns people management responsibilities for 1–3 business analysts
- Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics
- Ensures team level decisions align with priorities and strategic agenda for project/product
- Leverages budget and other financial information to support staffing and business planning efforts
- Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives
- Fosters an inclusive workplace where diversity and individual differences are valued
- Participate in process analysis to determine areas of improvement using Lean and Agile methodologies
Presents results and/or demos with appropriate complexity for different audiences
