About the team

The UX Research team is part of Company’s Design team and works across many types of brand and product initiatives at Company to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Company’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences.

In addition to conducting primary research, we also enable other Companys (engineers, product managers, designers, marketers, sales, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Company and define how we put users first when conducting research.

• What you’ll do

As a UX Researcher, you will be dedicated to the Risk team and collaborate directly with product, engineering, analytics, marketing, and design teams. The Risk team focuses on building trust in the internet economy by keeping our users’ businesses and Company safe from financial and reputational losses and helping them grow. This is a great opportunity for a mixed methods researcher who is interested in building and applying their craft to help build solutions that will help more people to get started and run their businesses successfully. This is a full-time role based in Toronto, Canada.

• Lead critical research efforts that deepen our understanding of the user experience and drive product strategy
• Work in a highly collaborative fashion as a strategic partner to product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
• Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
• Enable other Companys to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
• Partner closely with other researchers to build out Company’s research practice and infrastructure
• Disseminate research insights to evolve and enhance Company’s understanding of user needs and identify innovative opportunities to meet those needs
• Who you are
• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• Has 5+ years relevant mixed methods research experience working on digital experiences and specialize in generating actionable insights that drive impact
• Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
• Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics
• Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
• Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and the rest of Company
• Has relevant experience working on onboarding and/or risk and in the compliance space
• Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation

Demonstrate autonomy and resilience on a fast-paced team