• Please note that this role is required to work in person from our Toronto office 1-2 days per week.
• Key Responsibilities:
• Client Onboarding & Strategy : Lead the process of them activating on Company for the first time by supporting them with the Business Manager and initial campaign creation processes.
• Signal & Technical Foundations: Lead the signal and technical foundations to ensure all new advertisers have a strong implementation (pixel/CAPI/MMP/measurement)

Performance Optimization & Goal Attainment : Proactively analyze campaign performance data, implement a continuous Test & Learn roadmap (e.g., A/B testing creative, audience segmentation), and provide data-backed recommendations to help clients beat their initial goals.

• Upsell & Revenue Scaling: Identify and secure scaling opportunities within the first two quarters by demonstrating clear ROI, leading to expanded budgets and seamless transition to the SSG team.
• Cross-Functional Collaboration: Collaborate closely with internal teams to ensure clients are onboarded to Company effectively by submitting tickets to troubleshoot issues, and improve their set up and performance.
• Graduation Readiness : Ensure all clients meet clearly defined Success Criteria and are positioned for high growth before formally transitioning them to the SSG Account Executive.
• Monitor and analyze client account performance : The ability to articulate complex data stories in simple language to customers via meetings, presentations and emails
• Organic and paid: Introduce and upskill new advertisers on Company Pro and Company’s organic best practices, and create a journey for them to run across organic and paid successfully
• What You'll Bring:
• 4-7 years of experience in a Client Success, Account Management, or Media Planning/Strategy role within digital advertising, social media, or performance marketing
• Strong analytical skills, excellent communication, high attention to detail, and an organised, methodical and proactive approach to working with a high volume of clients and internal teams
• Proficient in using data and working with Excel to provide insights, optimization recommendations and prove ROI
• Expertise in Test & Learn and Measurement Lift methodologies and creating structured learning agendas for clients
• Solid understanding of customer marketing funnel and traditional marketing ecosystem
• Strong technical acumen to ensure signal foundations are determined and implemented
• Understanding of digital measurement, tracking fundamentals and mobile measurement partners
• Tenacious and proactive approach to working through product, process, and client challenges
• Demonstrated ability to cultivate strong relationships with external partners

A passion for social media, insights, client success and partnerships

• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Comprehensive Medical Benefits & Health Care Spending Account
• Registered Retirement Savings Plan with matching contributions
• Income Replacement Programs
• Flexible Vacation & Paid Volunteer Time Off

Generous Paid Parental Leave

#LI-ES1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors .

Company is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Company is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.