• In this role, you will engage and connect with our customers by providing excellent customer service
• You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer
• You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently
• Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity
• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request

Exchange and verifies job related information to provide support

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems

Ability to learn procedural knowledge acquired through on- the-job training