• In this role, you will be focused on ensuring MUSA’s development platform and processes enable our software engineers to focus more on innovation than infrastructure
• This role will drive the adoption of observability best practices and develop automations for resolving recurring issues
• Responsibilities You will set standards for the monitoring of MUSA on‑prem and Cloud infrastructure and applications
• You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
• As a key member of the Critical Incident Response team, use expert communication and troubleshooting skills to aid the team in an efficient resolution
• You will work with developers during service transition, evaluating reliability and operability of the applications and ensuring adequate monitoring, alerting and observability
• You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
• To be successful in this role, you must focus on setting standards for automating routine tasks and workflows in support Infrastructure and Engineering teams
• Excelling in this role requires the ability to analyze and discern patterns in the variety of issues that arise and propose solutions to these problems
• MUSA Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)
• If there are issues with the application, the SRE team submits a report to the software engineering team

The developers fix the reported cases and publish the updated application

• You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability, and performance of the platform
• This engineer must be capable of triaging issues on the front line as well as framing strategic initiatives from leadership
• Being hands‑on keyboard is a must for this role with a focus on developing reliability engineering for MUSA Platforms
• The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges
• Experience and Qualifications 5 or more years of work experience with a bachelor’s degree or 4 or more years of relevant experience with an advanced degree
• Hands on experience in Linux and Windows systems and good understanding of distributed computing environments
• 2+ years of experience managing CI/CD tooling such as Jenkins, Github, Bitbucket, DevOps in a large‑scale environment
• 3+ Years experience managing observability tooling such as Splunk, Dynatrace, etc. in a large‑scale environment
• Advanced understanding of YAML, JSON, HTML, XML

Experience managing a distributed platform including but not limited to deployment/release management, provisioning, capacity management, workload management A site reliability engineer uses a service to monitor performance metrics and detect anomalous application behavior

• Intermediate level programming and/or scripting in 3 or more of the following: Python, PowerShell, JavaScript, Terraform, Ansible, etc

2+ years of work experience supporting relational and non‑relational databases (MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance and scaling 3 or more years leading a Platform, SRE or Production Engineering group for high availability/critical platforms/applications

• Pay Philosophy The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location
• Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role

Salary Range $100,900 - $147,000 Thank you for considering MAPFRE Insurance as part of your career journey