- As a Product Engineer, you’ll play a key role in shaping the entire lifecycle of Company products—from concept to launch and beyond
- This is a hands-on, problem-solving position where your creativity and technical expertise will drive innovative solutions and continuous improvement
- You’ll work independently, tackle complex challenges, and collaborate across teams to ensure our products deliver exceptional performance and customer satisfaction
- Lead product launches: Represent Product Engineering and Service in go-to-market projects for new applications and solutions
- Collaborate cross-functionally: Work with Marketing, Product Management, Sales, R&D, Field Service, customers, and external partners to design and refine products
- Drive product development: Recommend performance standards, evaluate designs, and incorporate feedback to improve quality and reliability
- Participate in product reviews: Contribute to meetings focused on performance, reliability, and quality
- Lead process improvement initiatives: Manage projects with clear objectives and timelines, facilitating meetings and assigning tasks
- Solve technical challenges: Independently design solutions for mechanical issues and software bugs
- Enhance customer experience: Develop and modify business processes to improve satisfaction
- Approve product readiness: Make pass/fail decisions for new solutions or revisions before market release
- Develop software configurations: Code and configure mailing and shipping software integrated with customer back-office systems
- Create technical documentation: Prepare service bulletins, advisories, knowledge base content, and training materials
- Test solutions: Develop test plans and conduct lab and field beta testing to ensure compliance with regulations, specifications, and customer expectations
- Engage with customers: Conduct visits as needed to ensure expectations are exceeded
- Support (10%)
- Provide Tier-3 advanced technical support for new, current, and legacy products by replicating issues, identifying bugs, and developing solutions
- Troubleshoot complex network connectivity issues with customer IT teams
- Training (10%)
- Develop and produce customer and technical training videos and digital content
- Assist in creating and reviewing technical training course materials; conduct classes as needed
Support Tier-2, Technical Training, and Field Service teams with supplemental training on new products, tools, technologies, and best practices
