- As Associate Director of US Tax Operations, you will own and lead Company’s end-to-end US tax operations across US EOR, PEO, managed client payroll, self-service employer payroll, and Company’s internal US entities
- This role is accountable for tax compliance strategy, execution, operational scalability, systems governance, vendor oversight, and tax quality across all US payroll products and client segments
You will lead multi-disciplinary tax operations teams responsible for withholdings, remittances, filings, amendments, agency responses, and escalations, while partnering closely with Payroll Operations, Product, Engineering, Legal, Risk, Finance, Revenue, and Customer Experience to deliver accurate, compliant, and scalable US payroll tax outcomes
- Company internal US payroll tax operations
- Define and execute the US tax operations strategy, including scalability plans, automation roadmap, vendor approach, and risk mitigation
- Establish and maintain tax governance frameworks, controls, policies, documentation, and escalation models
- Serve as a senior operational authority for US tax matters across leadership, product, legal, and risk forums
- Partner with Legal, Risk, and Compliance to interpret regulatory changes impacting PEO, co-employment, and EOR models
- Tax Compliance, Filings & Regulatory Management
- Ensure accurate and compliant execution of:
- Federal, state, and local tax withholdings and remittances
- Quarterly and annual filings (941, 940, W-2, W-3, state & local equivalents)
- Amended filings, corrections, and prior-period adjustments
- Agency registrations, account maintenance, and jurisdictional setup
- Lead responses to agency notices, audits, penalties, inquiries, and enforcement actions
- Maintain expert-level knowledge of US employment tax regulations, including multi-state complexity, local jurisdictions, reciprocity rules, and wage & hour implications
- Partner with our Compliance team to translate regulatory changes into operational procedures, system updates, and training
- Tax Systems, Tools & Automation
- Own tax systems strategy, configuration, and optimization across:
- Payroll engines, tax engines, and supporting reconciliation tools
- Partner with Compliance, Product and Engineering to:
- Define tax system requirements and product roadmaps
- Improve automation, exception handling, and straight-through processing
- Reduce manual work, error rates, and cost-to-serve
- Support system implementations, migrations, integrations, and acquisitions impacting US tax operations
- Team Leadership & Organizational Development
- Build, lead, and scale a high-performing US Tax Operations organization, including team leads, specialists, and senior ICs
- Define org design, role clarity, capacity models, career paths, and skills development
- Establish performance management frameworks tied to accuracy, timeliness, efficiency, and client outcomes
- Foster a culture of ownership, accountability, continuous improvement, and operational excellence
- Operational Excellence, Metrics & Reporting
- Define and own US tax operations KPIs, including:
- Filing and remittance accuracy
- On-time filing and payment rates
- Error, rerun, and amendment rates
- Cost, productivity, and automation metrics
- Deliver regular executive-level reporting, insights, and risk assessments
- Lead root-cause analysis for tax incidents and implement durable corrective actions
- Continuously improve workflows, controls, documentation, and reporting to support scale
- Cross-Functional & Partner Leadership
- Act as the primary US tax operations partner to:
- Payroll Operations (execution, handoffs, issue resolution)
- Product & Engineering (systems, automation, roadmap)
- Legal & Compliance (regulatory interpretation, risk)
- Finance & Accounting (reconciliations, audits, GL impact)
- Revenue, CX, and Implementations (client success, transitions, escalations)
- Provide operational input into product design, go-to-market strategy, and client enablement for US tax operations offerings
Champion a client-first mindset, ensuring accuracy, transparency, and trust at scale
