• The Managed Services Analyst I role delivers excellent customer service to both internal and external clients, assisting them with GHX products or services
• This role supports administrative processes and tasks in support of team objectives
• This position requires effective time management skills, thorough attention to detail, and a high level of integrity
• Learn and communicate established processes
• Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems
• Handle daily case work while meeting predetermined KPI and QA metrics
• Accurately document all actions in daily work and customer interactions
• Place phone calls to participating customers and provide education when deemed necessary or beneficial
• Identify, document, and escalate repetitive customer issues

Solve escalated cases as required

• Ability to recognize problems, gather information, and escalate to leadership when necessary
• Internet savvy and computer literacy with proficiency in Microsoft Office applications
• Must be able to follow documented processes and be detail oriented
• Strong accountability and integrity due to the sensitive nature of information
• Strong customer support skills
• Clear and effective verbal and written communication
• Ability to regularly meet or exceed KPI and QA standards
• Ability to grow and adapt to changing guidelines or processes
• High School Diploma or equivalent
• Basic technical knowledge of software products
• Working knowledge of Microsoft Office Suite, Microsoft Excel, and Word
• Experience working in a team-oriented environment

Up to 10% travel annually required

• Estimated hourly compensation $18.00 - $22.00
• The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position
• The base salary is one component of GHX’s total compensation package for employees

Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few