• Respond to inbound calls daily to provide technical support/troubleshooting
• Provide support via web queues, outbound interactions, and emails
• Leverage resources to resolve technical issues timely

Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities

• Escalate requests outside of your scope when necessary
• Attend weekly staff/mentor meetings
• Remain cognizant of adherence to help promote business unit success

Perform other related duties as assigned or appropriate

• Must have fast paced service experience
• We are looking for someone who can pivot when needed, multitask, and work in various systems/applications to help promote customer satisfaction
• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems and IT terminology
• Exposure to solving routine or standard administrative, operational, or system problems and issues
• Effective verbal and written communication skills
• Ability to leverage finesse/soft skills when interacting with end users
• Basic organizational, planning, and time management skills
• Ability to handle multiple tasks simultaneously with a high degree of accuracy

Ability to work independently and in a team environment