• Act as the subject-matter expert on AI-focused brand communities, developing a deep understanding of audience behaviors, interests, and engagement drivers
• Define and evolve AI community engagement strategies, including tone of voice, net-new engagement concepts, and community-first experiences
• Partner closely with an external community management agency, providing strategic oversight, performance guidance, and optimization recommendations
• Analyze quantitative and qualitative community data, including sentiment analysis and social listening insights, to inform actionable recommendations
• Deliver regular performance updates and insights to stakeholders through structured weekly readouts and reports

Crisis Management

• 4+ years of experience leading community management and social strategy for digital-first brands
• Strong understanding of social platforms, online communities, and audience engagement best practices
• Proven ability to translate community data and social insights into clear, actionable strategies
• Excellent written communication and copywriting skills for both social content and executive-level presentations
• Experience navigating sensitive brand moments and issues management through social channels
• AI Engagement Strategies
• Social Media
• User-Generated Content
• Social Listening
• Audience Insights
• Content Creation
• Digital Activations

Cross-Functional Collaboration