About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do

• Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors
• Conduct investigations on merchant accounts to support financial partner requirements
• Assess risk factors and trends of potentially fraudulent activity
• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience
• Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
• Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team
• Who you are
• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• Some experience in fraud analysis, fraud investigations, or fraud operations
• Experience using data to make assessments/judgements
• A team-focused mentality and effective problem solving skills
• The ability to approach challenges from a user perspective while being pragmatic & solutions oriented
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
• Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud
• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
• Prior fraud experience across multiple industries/verticals
• Experience in a high growth technology company

Experience working from a queue