• The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams
• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
• Identify where internal tooling might be developed or obtained to improve support efficiency

Reproduce issues, create test cases and improve test coverage, if you have experience with testing will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers
• Proficient in SQL (ideally PostgreSQL)
• You feel comfortable with complex SQL queries
• Excellent communication skills and fluency in English
• Skilled in using Linux/Unix operating systems and the command line

Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js

• 100% remote work from anywhere in the world
• ESOP (equity ownership in the company)
• We work collaboratively on projects, but you set your own pace
• Health, Vision and Dental benefits
• Generous Tech Allowance for any office setup you need

Annually run off-sites