• This role will be critical in crafting the future of how eBay’s customer support ecosystem ensures accuracy, efficiency and ease of use while mitigating risk exposure
• You’ll define and deliver AI-powered flows that help our teammates navigate complex Financial Services and Risk related information—so they can focus on what matters most: crafting trust and delight in every interaction
• This role reports into the Global Customer Experience Product organization and works closely with engineering, data science, design, legal, and operations teams across the globe
• Our vision is a future where teammates are liberated from concerns about the tools they use, allowing them to focus entirely on building strong customer relationships and delivering outstanding support
• This role will be central to that mission, focusing on the products that directly enable teammate success, ultimately driving improved Customer Experience (CX) ease
• Lead AI-first innovation across eBay’s Assisted Services products, building intelligent flows that simplify payments, fraud, risk and trust requirements for our teammates and customers
• Build intuitive user experiences and backend workflows that minimize friction and cognitive burden, helping our teammates stay focused and our operations stay efficient
• Collaborate across disciplines—partner with Engineering, Legal, Risk, Operations, Trust, and Policy—to define roadmaps, shape data-driven decisions, and drive measurable outcomes
• Translate insights into action by using analytics, teammate feedback, and customer data to find opportunities and improve product performance
• Define and drive strategy for our product across multiple domains within Financial Services, Risk and Trust ensuring our systems are robust, compliant, and optimized to deliver exceptional value for buyers, sellers, and the business

Champion a culture of responsible AI, ensuring visibility, fairness, and compliance in every solution you bring to market

• 5+ years of product management experience, ideally in AI-driven systems, financial services, risk management or customer experience platforms
• A validated grasp of machine learning, data-driven decisioning, and automation frameworks in large-scale environments
• Experience building products that integrate across multiple systems (APIs, cloud services, enterprise tools)
• Confirmed ability to collaborate effectively across teams and communicate complex concepts with clarity, influence and impact
• Track record of delivering products that embed policy and risk controls into product design while maintaining a seamless user experience

Ability to clearly articulate product vision, align partners, and encourage confidence through compelling storytelling

$111,200 - $192,800

• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience

The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave) If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors