• Retail banker responsible for delivering Company’s brand promise by utilizing financial expertise in advising customers regarding personal banking solutions/needs
• Makes product recommendations based on customer needs and highlights features/benefits that support them through challenging times
• Utilizes Customer Relationship Management tools to proactively identify customer solutions & lead-focused sales activities
• Acts as a subject matter expert in store products/services/policies/procedures & delivers legendary experience by helping customers build relationships/deliver service/advice

Evaluates issues/errors/problems based on practices/existing precedents or procedures & explains detailed/complicated information within team