About the team

• In this role, you’ll join the New Zealand team. We focus on expanding Company’s business in New Zealand. We serve Kiwi companies and aim to help them grow their businesses with Company ultimately driving local economic growth.
• What you’ll do

As an Account Executive focused on the Startup/SMB segment, you'll play a crucial role in expanding and deepening relationships with existing Company users in New Zealand. Your primary focus will be on nurturing current customer relationships, driving product adoption, and increasing Company's footprint within your accounts to maximize customer success and revenue growth.

• Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue and Company market share in New Zealand
• Develop and implement account strategies for driving product adoption, cross-selling, upselling, and client retention at scale among existing Company customers
• Build deep relationships with key stakeholders in your portfolio of accounts to become their trusted advisor for payments and financial infrastructure
• Solve complex client needs and work across product, sales, risk, and operations teams to improve our product offerings and customer experience
• Conduct regular business reviews with clients to ensure they're getting maximum value from Company and identify growth opportunities
• Analyze account performance data to identify expansion opportunities and risk areas requiring attention
• Make every Company user happy with every interaction, regardless of account size
• Identify and understand users' evolving pain points to propose additional Company solutions
• Ensure internal teams are set up for users' success by coordinating with other Company teams
• Create and document repeatable growth processes that can scale across the New Zealand market
• Gather and share market insights and customer feedback to help inform our APAC product roadmap
• Who you are

You are an adept relationship builder and account manager, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO. You have experience managing and growing customer relationships with startups or small/medium businesses.

You deeply understand the customer journey post-sale and can develop trust-based relationships that lead to expanded product usage and increased revenue. You excel at understanding complex client environments and crafting custom solutions that address their unique needs. You're experienced in structuring renewal negotiations and expansion deals that deliver mutual value.

As a member of the New Zealand team, you'll focus on maximizing the value we deliver to existing customers while increasing their lifetime value to Company. You'll develop scalable account management strategies and repeatable processes that enable us to grow our presence within the businesses that already trust Company.

• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• 3+ years in a client facing sales role, preferably at a technology company, with a track record of top performance
• Ability to understand the Company API and build great relationships with highly technical customers
• Ability to drive and close upsell opportunities for additional Company products in long-term, consultative engagements
• Strong analytical and quantitative capabilities including comfort with basic financial modeling
• Superior verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment

Strong interest in technology