- In this key role, you'll ensure that customers enjoy a seamless and supportive experience from their first interaction through ongoing account management and follow-up
The Account Management Specialist serves as a trusted partner to both customers and internal teams managing day to day account activities, coordinating trials, and ensuring customer satisfaction through clear communication and proactive problem-solving
- Manage assigned customer accounts with professionalism, responsiveness, and a focus on long-term relationship building
- Maintain consistent communication with customers to ensure satisfaction, provide updates, and resolve issues
- Track and follow up on product trials, gathering feedback and ensuring a smooth evaluation process
- Guide customers through onboarding, product education, and ongoing support
- Serve as a liaison between sales and technical teams to ensure timely and accurate troubleshooting
- Proactively identify and address customer challenges to strengthen relationships and drive retention
- Collaborate cross-departmentally to align on customer needs and maintain consistent service delivery
Identify opportunities for process improvement to enhance the overall customer experience
