• In this role, you will be responsible for driving customer success and revenue growth by managing, renewing, and expanding a portfolio of existing accounts
• You will work closely with clients to understand their needs, provide guidance on solutions, and ensure a seamless experience that maximizes value
• The position offers the opportunity to collaborate cross-functionally with services and internal teams while building long-term relationships with multiple stakeholders
• You will contribute to strategic account planning, sales forecasting, and the execution of renewal and upsell strategies
• This is a high-impact role in a fast-paced, performance-driven environment, offering autonomy, visibility, and the chance to influence client outcomes
• Manage a portfolio of customer accounts, focusing on renewals, upsells, and overall account growth
• Develop and execute quarterly business plans and renewal strategies for assigned accounts
• Build and maintain strong relationships with multiple stakeholders within each account
• Perform outbound renewal activities, cold calling, and lead follow-ups to drive retention and growth
• Leverage internal resources to educate clients on new products, services, and solutions
• Collaborate with internal teams to resolve issues and enhance customer satisfaction
• Track and forecast account activity using CRM tools to ensure accurate reporting and metrics
• Mentor junior account managers and provide guidance on complex client engagements

Conduct regular account reviews with leadership to align on performance, targets, and development opportunities

• Strong communication, problem-solving, and relationship management skills are critical for success
• 5+ years of account management experience in SaaS, software, or consulting industries
• Proven ability to achieve or exceed sales quotas and grow existing account bases
• Experience managing complex accounts with multiple stakeholders
• Strong communication, problem-solving, and negotiation skills
• Results-driven, detail-oriented, and excellent time management skills
• Ability to influence others and provide strategic guidance to clients

Proficiency with CRM tools (e.g., Salesforce) for tracking and forecasting account activity

• The position provides a fully remote work setup with flexible arrangements and competitive compensation
• Base salary: $80,000–$100,000 per year, with an OTE of $160,000–$200,000 and uncapped commission potential
• Health, vision, and dental insurance (also available for partners)
• Fully remote work with flexible arrangements

Endless paid time off program $2,500 active employee referral program

• Opportunities for wellness programs, mindfulness, and professional development

Collaborative and engaging team culture with recognition programs and virtual events