- As an AI Tech Lead, you will be in charge of designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise
- You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technologies into the platform
- You will be responsible for the strategy, design, implementation, and maintenance of AI solutions
- Design and develop AI applications and infrastructure for the Contact Center platform
- Collaborate with Cloud and Machine Learning engineers, as well as the development team, to ensure seamless integration of AI technologies
- Stay current with the latest AI trends and technologies, especially Google GCP or Azure AI for Contact Center
- Create and maintain AI models and algorithms
- Conduct AI research to improve existing systems and develop new technologies
- Identify opportunities for AI solutions within the organization and propose strategic plans
- Train team members and stakeholders on AI and its applications
- Ensure compliance with data privacy regulations in AI applications
Monitor the performance of AI systems and make necessary adjustments
