• The ideal candidate will create processes, tools, and tests so that CSS can evaluate and optimize AI responses on customer instances at scale
• The candidate will develop monetizable services and build revenue streams around different levels of test, evaluation, monitoring and audit for generative AI authoring, summarization, retrieval augmented generation and agentic workflows
• The candidate will be responsible for maintaining close relationships and sharing information across many lines of business
• Evaluate and optimize GenAI solutions (including RAG and agents)
• Provide analysis and reporting of AI quality and business value, as well as auditing (e.g. bias, prompt injection, guardrails) for customers
• Develop methods and tools to evaluate, improve, extend, and measure ROI of Oracle AI solutions
• Design and develop custom AI solutions to optimize and generate efficiencies for business operations
• Help monetize AI capabilities as managed services
• Support internal standardization and uptake of generative AI code assist tools

Interface with Oracle AI Review (OAR) Board and Corporate Security Solution Assurance Process team to ensure AI and security governance *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** The Customer Success Services team needs an AI Engineer that can design, develop, configure, evaluate, monitor and optimize generative AI and agent solutions for Oracle applications, as well as develop innovative solutions to advance the CSS team's operational capabilities and effectiveness

• US: Hiring Range in USD from: $68,500 to $158,200 per annum
• May be eligible for bonus and equity
• Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• Accrued Vacation is provided to all other employees eligible for vacation benefits
• For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment
• Vacation accrual is prorated for employees working between 20 and 34 hours per week
• Employees working fewer than 20 hours per week are not eligible for vacation
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Refreshes each calendar year
• Unused balance will carry over each year up to a maximum cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
• We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options
• We also encourage employees to give back to their communities through our volunteer programs
• Oracle US offers a comprehensive benefits package which includes the following: