• Issue Management & Escalations
• Act as a liaison by proactively engaging the right teams when issues arise; act with urgency and drive results
• Manage customer-reported issues, routing them quickly to the appropriate owners
• Serve as a point of escalation, enabling fast response and resolution
• Coordinate closely with teams for server/GPU-related turnover and escalations
• Engage technicians, facilitate GPU rack troubleshooting, and triage racks for next steps / testing opportunities
• Executive Communication & Stakeholder Management
• Remain calm and succinctly provide executive-level updates
• Ensure stakeholder alignment and maintain project velocity across multiple regions
• Drive communications across time zones to ensure continuity among all technical and program stakeholders
• Prioritize per-shift deliverables and disseminate information to all vendors
• Program Delivery & Process Improvement
• Support the delivery of large-scale infrastructure programs within Abilene and future Stargate projects
• Operate within a rotation schedule to provide continuous war room coverage (days, nights, weekends)
• Identify gaps in process and partner with teams to resolve
• 24/7 coverage model (not expecting one individual to cover all hours; role will be rotation-based)
• Remote-friendly, no requirement to be on-site in Abilene or other project locations

Flexibility to travel occasionally if business needs require *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only**

Multi-regional coordination across four time zones (US, Singapore, UAE, UK) *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**

• Skilled communicator and organizer with the ability to manage multiple concurrent workstreams under tight timelines
• Calm under pressure with the ability to navigate complex, high-stakes operations involving many moving parts
• Technical fluency in server and GPU rack deployments, infrastructure delivery, and data center operations
• Proactive program leader with exceptional attention to detail and a track record of driving results
• Extensive experience in program delivery within hyperscale, cloud, and other fast-paced, mission-critical environments
• Proven stakeholder manager adept at building trust, alignment, and collaboration across diverse teams and functions
• Flexible and adaptable capable of working across time zones and evolving business priorities

Flexibility to travel occasionally if business needs require

• US: Hiring Range in USD from: $87,000 to $178,100 per annum
• May be eligible for bonus and equity
• Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business
• Oracle US offers a comprehensive benefits package which includes the following:
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• Accrued Vacation is provided to all other employees eligible for vacation benefits
• For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment
• Vacation accrual is prorated for employees working between 20 and 34 hours per week
• Employees working fewer than 20 hours per week are not eligible for vacation
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Refreshes each calendar year
• Unused balance will carry over each year up to a maximum cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
• We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options
• We also encourage employees to give back to their communities through our volunteer programs