- Field Application Engineers serve as highly trusted technical consultants in the Aerospace, Defense?& Government (ADG) Industry, allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success
- They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts
- They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers' current and future technical needs
- Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI?
- Understanding and assisting in creation of customer technical requirements
- Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success?
- Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline?
- Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success?
- Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products, services, and support?
- Achievement of key sales objectives for assigned account(s) tied to generating technical demand, account strategy success, and account(s) annual quota attainment?
- Understanding target customers' business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction
- Demonstrating a customer-focus mentality through understanding the customer's known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform
- A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year
Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed
Within the first 6 months, establish account technical objectives and activities plan with key measures, aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team? Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization
- Contacting and/or meeting with existing customers to evaluate open engagements and anticipate future needs
- Developing and applying industry, application, and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s)
- Developing familiarity with 3rd party and competitors' products to understand NI platform's differentiation
- Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success
- Providing customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in ADG technologies
Sharing knowledge on customer and industry expectations and current experience with the NI platform to the ADG Business Unit (BU) and Product Planning to assist with evolving the NI platform, shaping NI's ADG go-to-market approach, and influencing NI product roadmaps By the end of the first year, a new FAE will gain sufficient account and industry acumen to provide tangible and valued insight and feedback to key BU and Product Planning stakeholders
