• This role involves real-time issue resolution, log analysis, and collaboration with support and engineering teams to ensure smooth application operations
• Morning Shift: 7 am - 4 pm UAE Time
• Afternoon Shift: 12 pm - 9 pm UAE Time
• Provide L2 application support, investigating and resolving incidents efficiently
• Debug issues across application, API, infrastructure, and network layers in hybrid environments
• Analyze logs and monitor system health using Azure Application Insights and Log Analytics, Dyntrace and SEQ
• Hands-on with Azure Functions, Azure API Management, AKS or Container Apps, API Gateway, Web Apps, and WAF
• Assist in troubleshooting web applications, REST APIs, and WebSocket technologies
• Solid understanding of OAuth 2.0, mTLS, SSL or TLS, Azure RBAC
• Familiarity with protocols and data formats, including REST, SOAP, JSON, and XML
• Support mobile applications on iOS and Android (basic troubleshooting, installation, permissions)
• Write SQL and MongoDB queries to extract and analyze data
• Work with ITSM processes (Incident, Problem Management, Change Enablement)
• Engage with customers via calls and chats for real-time issue resolution
• Utilize ServiceNow for ticket management and tracking

Document Root Cause Analysis (RCA) and contribute to the knowledge base

• The candidate should have experience in application and infrastructure support, with strong troubleshooting skills and expertise in Azure Monitor (KQL), Dynatrace, and SEQ
• 2+ years of experience as an L2 Application Support Engineer or similar role
• Strong troubleshooting skills in Azure Cloud Technologies
• Proficiency in PowerShell, KQL queries, SQL, and MongoDB
• Knowledge of Web Application Architecture and APIs
• Familiarity with ITSM practices and ticketing tools like ServiceNow
• Ability to handle multiple priorities and work in a dynamic environment
• Experience with scripting or automation for support tasks
• Exposure to cloud monitoring tools and DevOps practices

Certifications, including GCP, Azure and AWS

• Service Coverage - 7 days a week (weekends replaced by schedule)
• 40-hour business week with flexible days off
• Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi
• We connect like-minded people
• Delivering innovative solutions to industry leaders, making a global impact
• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events
• We invest in your growth
• Leadership development, career advising, soft skills and well-being programs
• Unlimited access to LinkedIn Learning and Get Abstract
• Free English classes with certified teachers
• We cover it all
• Participation in the Employee Stock Purchase Plan
• Monetary bonuses for engaging in the referral program
• Comprehensive medical & family care package
• Five trust days per year (sick leave without a medical certificate)

Benefits package (sports activities, a variety of stores and services)