- Join a well respected management team, with an employee-focused operation
- Evaluate vehicle damages to provide a quality appraisal, estimating the cost of work to repair the vehicle to its pre-damage condition
- Utilizing software system and industry best practices, prepares itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition
- Maintain a professional image while adhering to company and state regulated guidelines as they pertain to the appraisal process
- Keeps apprised of territorial labor rates, repair techniques, vehicle construction and design, industry trends and applicable state regulations
- Provides technical advice on vehicle repair, parts costs, garage expertise and opinions on whether specific damage is related to an accident
- Resolves disagreements and negotiates with auto repair facilities, Independent Adjusters, claimants and policyholders
- Attend periodic meetings and industry training in order to keep current on issues of auto and property repair
- Ability to negotiate around various types of appraisal software and vehicle estimating programs
- Prepares and documents accurate vehicle Actual Cash and Replacement values according to applicable regulatory and corporate guidelines
- May work with CAR EZ shops related to technical performance, customer service standards and timely service to customers
- Travel and field work may occur during both business and non-business hours, including weekdays and weekends
- May need to be available for overnight travel to handle field losses, field visits and re-inspections of staff and independent appraisal firms, and/or Catastrophe Duty
- Complete accurate and timely field appraisals, drive-in appraisals, supplements and re-inspections on damaged vehicles within the established service level agreements
- Adherence to all appraisal and estimating guidelines, procedures and regulatory mandates
- Negotiate with customers or repair shop appraisers for proper repairs to vehicles in a safe, cost effective manner with a high level of integrity
- Frequent oral communication with customers is required and must be timely
- Ensure our Customer Service and Productivity standards are being met
Must be available for extended overnight travel to handle field losses, drive-in losses, field visits, and re-inspections of staff and independent appraisal firms, and / or Catastrophe Duty
