• The role is seasonal and full-time, spanning approximately six months from mid-October 2025 through mid-March 2026
• This immersive experience operates primarily in the evenings with schedules varying from four days a week to seven days during peak holiday periods, including Thanksgiving, Christmas, and New Year's Eve
• This role demands hands-on leadership to ensure smooth daily operations, optimal staff coordination, vendor management, and an exceptional guest experience
• The Assistant General Manager will work closely with the General Manager and the Production Team to oversee multiple facets of the experience
• Key operational responsibilities include managing day-to-day on-site activities, coordinating staff schedules encompassing vendors, tech teams, security, and parking personnel, all while maintaining strict budgetary controls

The manager will implement operational efficiencies such as supply stock management, laundry coordination for staff uniforms, execution of weatherization plans, and shuttle service optimization to maintain high standards despite outdoor environmental challenges

• Ensuring cleanliness, safety, and operational excellence are paramount to the role
• In addition to operations, the Assistant General Manager will have a critical role in team and vendor management
• This includes training staff, supervising suppliers, communicating regularly with venue leadership, and handling payroll reporting duties
• They will also organize key back-of-house areas and serve as the liaison among the venue, Company management, and event partners
• Accurate and timely reporting to management and production staff on operational issues and updates will be essential
• Guest experience forms a central pillar of this job
• The Assistant General Manager will be the authoritative contact point for guests, neighbors, vendors, and venue personnel

Managing guest check-ins, addressing special requests and issues, and escalating necessary concerns to the production team contribute to delivering a premium guest journey

• The role requires someone with exceptional communication skills, the ability to work independently, and an energetic leadership style
• Candidates should expect to work between 30 and 45 hours weekly, with onsite shifts generally from 3 pm to 11 pm on operating days
• The candidate must be based in the greater Philadelphia area and comfortable traveling to Jenkintown for the event
• Due to the outdoor nature of the experience, the ideal candidate must also be prepared to work under varying weather conditions including snow, rain, and cold temperatures
• This position is an excellent opportunity for a highly motivated professional who thrives in dynamic, high-foot-traffic environments such as experiential pop-ups, amusement parks, or hospitality settings
• The role requires strategic operational planning, exceptional team leadership, and a focus on delivering unparalleled customer experiences
• Joining Company means becoming part of a cutting-edge company working to revolutionize how audiences engage with live entertainment in an immersive setting
• Must be comfortable working outdoors in varying weather conditions such as snow, rain, and cold
• Minimum three years of management experience in relevant fields
• High energy and motivation profile
• Strong leadership and staff management skills

Excellent time management and communication skills

This is a 1099 contract position, offering a pay rate of $35 per hour