• The Associate, Membership Services will build and maintain relationships with Company members by delivering meaningful benefits and providing exceptional customer service during frequent membership interactions
• The Associate, Membership Services will support jointly shared goals of Company and Company Foundation
• Provide thorough, timely, and professional verbal and written communications to members
• Build and manage relationships with members, including:
• Coordinating of member services team communications and touch points with membership
• On-going account maintenance, including membership data updates and tracking, application processing, tracking, engagement, retention and satisfaction data
• Assist with Onboarding process, including scheduling, presentation updates, registration management
• Membership Database maintenance including updating of records, creation of online events and entering member activities
• Support of multiple committees including data base updates, notes and presentation updates
• Work collaboratively with multiple departments to deliver on membership benefits and promotional campaigns
• Provide support to the VP of Membership in streamlining and maximizing scheduling, tracking, and delivery of membership benefits
• Limited travel may be required

Perform other duties as assigned

• Bachelor’s degree required
• Strong customer service and customer experience skills
• Excellent computer skills and knowledge of MS Word, Excel, Outlook, and other computer programs
• Experience with database applications and reporting tools required
• Ability to effectively work in a small team to accomplish Company projects and goals
• Ability to effectively work and handle numerous tasks, matters, issues, and assignments and meet deadlines
• Discipline to successfully work in a collaborative environment where assignments may include tasks with and without close supervision
• Participates in brainstorming and planning sessions to help develop ideas for new programs
• Ability to remain calm under pressure and maintain a positive attitude
• This is a remote based position

Must be located in the United States