About Baselayer: Trusted by 2,200+ financial institutions, Baselayer is the intelligent business identity platform that helps verify any business, automate KYB, and monitor real-time risk. Baselayer’s B2B risk solutions & identity graph network leverage state & federal government filings and proprietary data sources to prevent fraud, accelerate onboarding, and lower credit losses.

About You: You're a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.

• Must-Have Requirements:
• You have 2+ years of experience in a technical role, product management, or customer-facing position
• You possess fundamental knowledge of API concepts and web technologies
• You're detail-oriented and able to document requirements effectively
• You're a natural problem-solver who enjoys finding solutions to complex challenges
• You're adaptable and can navigate ambiguity with confidence
• You're highly collaborative and enjoy working with cross-functional teams
• Nice-to-Have:
• Experience in solutions engineering, implementation, or technical customer success
• Basic coding skills in Python or JavaScript
• Familiarity with identity verification, KYC/KYB processes, or financial compliance
• Experience with fintech or financial institutions

Experience leading technical discovery calls, product demos, or implementation workshops

• Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
• Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
• Solution Design: Create technical documentation and implementation plans that address specific customer needs
• Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
• Cross-functional Collaboration: Work closely with sales, product, and engineering teams
• Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
• Customer Training: Educate customers on Baselayer's products and APIs
• Feedback Loop: Collect and communicate customer feedback to product and engineering teams
• Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space

Post-implementation Support: Provide ongoing technical guidance to ensure customer success

• Hybrid in NYC. In office 3 days/week
• Flexible PTO
• Healthcare, 401K
• Smart, genuine, ambitious team
• Baselayer is dedicated to a vibrant and diverse company culture.We offer a variety of co-working options, with 2–3 days in office together, and optional company social events.
• It’s important to us that your physical and mental health are taken care of. To that end, we provide excellent healthcare, dental, and vision, and paid time off.
• Compensation and Benefits
• Salary range of $135,000 to $220,000
• Equity package
• Unlimited vacation
• Fully paid health insurance, dental, and vision

401(k) with company match