• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
• Monitor multiple feedback channels, e.g
• Github Issues & Discussions
• Identify where internal tooling might be developed or obtained to improve support efficiency
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing

The entire process is fully remote and all communication will happen over email or via video chat usually take between 20-45 minutes each depending on the interviewer will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers
• Proficient in SQL (ideally PostgreSQL)
• You feel comfortable with complex SQL queries
• Excellent communication skills and fluency in English
• Skilled in using Linux/Unix operating systems and the command line
• Experienced working with GitHub Issues and Discussions

Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js

• 100% remote work
• No location-based adjustment to your salary
• Autonomous work
• We work collaboratively on projects, but you set your own pace
• Health, Vision and Dental benefits
• Supabase covers 100% of the cost for employees and 80% for dependents
• Tech Allowance for any office setup you need
• Annual Education Allowance

Annually run off-sites