- Position Overview: The Business Process / Automation Engineer (SME) supports analysis, redesign, and automation of business and IT processes to improve efficiency, transparency, and decision-making
- This role leads process mapping, automation identification, and implementation activities aligned to mission outcomes
- Analyze existing (as-is) business and IT processes to identify inefficiencies, risks, redundancies, and automation opportunities
- Facilitate stakeholder workshops and working sessions to capture current-state processes and requirements
- Develop future-state (to-be) process models aligned to mission outcomes, governance needs, and automation opportunities
- Produce detailed process documentation including narratives, workflows, SOPs, and procedural guides
- Conduct gap analyses comparing current processes to desired future states and best practices
- Define and support implementation of process improvement and automation initiatives, including workflow designs and configuration artifacts
- Develop business requirements documentation to support automation and system enhancements
- Define KPIs and performance metrics to measure effectiveness of redesigned and automated processes
- Support testing, validation, and adoption of automated workflows
Present findings, recommendations, and process impacts to leadership and stakeholders
