• What you’ll do

The Business Systems Analyst (BSA) focusing on the Legal domain will be the system administrator for Company’s key legal systems and a key liaison between the Company Legal and the IT / Engineering teams. This role is responsible for the analysis, configuration, implementation, and support of critical legal technologies (e.g., eDiscovery, Entities Management, eBilling, and CLM), helping Company Legal to operate efficiently to keep Company compliant.

• Requirements & Analysis:
• Partner closely with Company Legal SMEs, stakeholders, and external legal vendors to identify, document, and prioritize business needs and process improvements.
• Conduct detailed requirements gathering sessions, translating complex legal needs into clear, actionable functional and technical specifications (e.g., user stories, use cases, process flow diagrams).
• System Implementation & Configuration:
• Serve as the primary system administrator and configuration expert for a specialized suite of Legal Technology applications.
• Manage and configure enterprise Legal SaaS platforms to optimize Company Legal’s security, workflow, and compliance needs.
• Participate in all phases of the system development lifecycle (SDLC), including design, testing (UAT), deployment, and post-go-live support.
• Data, Reporting, & Integrations:
• Develop custom reports, dashboards, and metrics (e.g., spend analysis, entity compliance) to provide actionable insights to Legal leadership.
• Manage and govern Legal system data, ensuring integrity, security, and compliance with data retention policies.
• Define and manage integration requirements between Legal systems and other enterprise platforms (e.g., ERP, HRIS, CRM, Internal Company platforms).
• Support & Training:
• Provide technical support, troubleshooting system issues, and coordinating resolutions with third-party SaaS vendor support teams.
• Create and maintain comprehensive system documentation, training materials, and Standard Operating Procedures (SOPs).
• Who you are
• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• 4+ years of experience as a Business Systems Analyst, with at least 2-3 years dedicated to supporting Legal and/or Legal Operations systems.
• Exceptional analytical and problem-solving skills, translating complex legal needs into system requirements.
• Strong understanding of corporate legal processes, including eDiscovery workflows, matter lifecycle, and corporate governance.
• Excellent communication skills for liaising between highly technical and non-technical legal teams
• Legal Technology Expertise. Demonstrated hands-on experience in the configuration, administration, and support of the following critical legal systems
• Exterro (eDiscovery, Legal GRC)
• Diligent Entities (fka Blueprint) (Entity Management)
• CounselLink (eBilling and Matter Management)
• Kodex (Digital Vault/Security)
• Ironclad (Contract Lifecycle Management - CLM)
• DocuSign CLM (Contract Lifecycle Management)
• Experience with SQL for data querying and analysis.
• Understanding of system integration methodologies and APIs relevant to the legal tech stack.
• Demonstrated experience configuring systems and building workflows using low-code/no-code tools

Familiarity or prior experience with the following specialized applications: iManage (Document Management System - DMS)

• LexisNexis (Research/Business Information Services)
• Authentic8 (Silobrowser)
• Go Deed Inc. (or similar real estate document tool)
• DocuSign eSignature (eSignature platform)
• MaxVal Symphony (IP Management)
• Web TMS (Trademark Management System)
• Litera Compare (Document comparison/redlining)
• Bodhala (Legal Spend Management/Analytics)
• Quorum Analytics/Quorum PAC Software (Government Relations/Lobbying Compliance)
• SecureDocs by Onit (Virtual Data Rooms/Security)

Better Regulation (Regulatory Compliance)