• The Deputy Security Account Manager will be the secondary lead for daily operations of multiple client sites across the city of Norfolk
• This position requires strong communication, leadership, accountability, and a results-driven mindset
• The selected candidate will share responsibility for staffing, scheduling, quality control, and client satisfaction—while maintaining non-billable overtime under 5%
• Direct oversight of a blended team (armed and unarmed) across multiple sites
• Maintain full staffing levels; proactively recruit, screen, and onboard officers
• Manage weekly schedules and resolve coverage gaps while minimizing NBOT
• Conduct site inspections and ensure compliance with contract-specific requirements
• Serve as the primary point of contact for client communications and concerns
• Implement and monitor officer performance improvement plans and disciplinary actions as needed
• Ensure training standards are met and all officers remain qualified and credentialed
• Utilize company platforms for timekeeping, reporting, and compliance tracking
• Respond promptly to incidents, emergencies, and operational disruptions

Full-Time, primarily Monday–Friday with on-call as needed

• At least 5 years minimum of experience in security management or related field required, and project management
• Prior experience managing security contracts, multiple accounts, and direct oversight with over 4,000 weekly hours
• Demonstrated experience in staff scheduling, hiring, and performance management
• Strong leadership, communication, and customer service skills
• Proficient with scheduling platforms, timekeeping systems, and Microsoft Office Suite
• Must possess or be able to obtain all required state security certifications
• Must possess above average writing skills
• Valid driver's license and reliable transportation required
• Must be available to respond to after-hours site issues or coverage challenges
• Obtain a DCJS unarmed License within 60 Days of hire
• Successful candidates must be available on-call after normal business hours, including on weekends
• Are you able to obtain a DCJS License within 60 days of hire?

Security / Client Management: 5 years (Required)

• Competitive Salary
• Health, Dental, and Vision Insurance Options
• Paid Time Off (PTO)
• Career Growth Opportunities
• Company Phone
• Health insurance
• Pay: From $55,000.00 per year
• 401(k)
• 401(k) matching