• Acting as a Retail Department Assistant, you are an indispensable member of our team, essential for bringing our brand to life for our customers and establishing connections with them
• Your key task is to engage with customers, deliver exceptional customer service, and cultivate brand loyalty
• Your expertise in products allows you to inform, educate, inspire, and style customers effectively
• Through collaboration with your leadership team, you will strive to provide customers with a best-in-class shopping experience utilizing an omni-channel approach
• Consistently treat all customers and employees with respect and contribute to a positive work environment
• Promote loyalty by educating customers about our loyalty programs
• Seek out and engage with customers to drive sales and service using suggestive selling
• Enhance customer experience using all omnichannel offerings
• Be accountable to personal goals which contribute to overall store goals and results
• Support sales floor, fitting room, cash wrap, back of house, as required
• Maintain a neat, clean and organized work center
• Handle all customer interactions and potential issues returns courteously and professionally

Execute operational processes effectively and efficiently

• Effective communicator proficient in interacting with customers and team members to successfully meet goals
• Providing customer-focused services across all touchpoints to guarantee a positive and exceptional experience for all customers
• Display a strong interest in retail and thrive in a rapid-pace work environment
• An individual driven by a commitment to problem-solving and growth, remaining open to feedback and taking necessary actions in a timely manner
• Knowledgeable in the utilization of technology in a retail context

Capable of navigating the sales floor, stockroom, and office and able to lift up to 30 lbs

Willing to be flexible with scheduling to ensure business needs are met, including holiday, evening, overnight, and weekend shifts

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Company, Banana Republic and Athleta, and 30% off at Outlet for all employees
• Leading the industry with its competitive Paid Time Off structure
• Staff members can dedicate up to five hours each month to volunteering at a charity while on duty
• A 401(k) plan with company contributions matching up to four percent of employees' base pay is available for eligible employees
• An employee stock purchase plan allows eligible workers to purchase company shares at a discount

Plans that include medical, dental, vision, and life insurance